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Terms & Conditions

1.Introduction

This website, www.efantasy-crete.gr is an online store representation, brokerage, selling, wholesale and retail of new and used toys and books, of which the ownership and exploitation exclusively offers the general Partnership Company with the name Ταμπακάκης Michael – Λιαπάτης Theodore Partnership with the distinctive title of "eFantasy", which is based in Heraklion, Crete, on the road Smyrna, number 13, phone +30 2810244500, contact email address heraklion@efantasy.gr,hereinafter referred to as the company.

The present general conditions of operation and use of this site constitute a binding rules, which adheres to and enforces the company in the provision of the following services of the information society to the users of the e - store www.efantasy-crete.gr. The present terms fully comply with the current european and Greek law and the non-compliance of the website users or and of third persons to them involves the removal of any liability of the company in relation to any affected by natural or legal persons.


Any user who enters and trading or using the services of the online store (hereinafter for brevity "visitor" or "user" or "consumer" depending on if you are limited to visiting only in the store or is registered as a user, or is making, and order, and purchase of products/services) must read these terms carefully before visiting or using the pages/services. In case the visitor/user does not agree to the terms of use of this, he ought not to accept them with the relative option is to be given and to not continue with the navigation of the page. Otherwise, by accepting the terms and the continuation of its use is presumed to have read, understood and accepted unconditionally all the terms and conditions set out here.



2. Information and products provided

The company makes every effort to ensure that the information provided in the e-store, in respect of the identity of the company and the processing of electronic transactions to be governed by the maximum accuracy, clarity, timeliness, completeness, correctness, and availability. However, the company does not provide any warranty or guarantee or assume any responsibility for the accuracy, completeness, the time topical, clarity, suitability, reliability, availability or authenticity of information contained in it. Therefore, the company, in good faith, is not responsible and is not bound by entries of electronic data made an error or omission in the common experience and is entitled to carry out correction of these at any time becomes aware of their existence.

The website contains data, images and information necessary to guide and to facilitate the visitor/user to purchase the goods on the e-shop and in the provision of any relevant information and service. These data are updated and updated continuously, it may, however, be subject to change for specific markets or for legal reasons. The company may unilaterally and at its sole discretion to changes in the products and their characteristics, which are described in the website at any time and without prior notice, so in this case does not bear any liability to the user or third persons.



3. Limitation Of Liability

The company disclaims any responsibility for any loss resulting, directly or indirectly, incidentally, or consequently, or in any way related to your access to or use of the website .The content of the site available "as is" and the company as above extensively reported no warranty, express or implied, about the completeness, accuracy, timeliness, merchantability, non-infringement, or fitness of the content for any use or purpose.

The company in the context of its transactions through the e-shop is not responsible and not liable for compensation for any damage or injury resulting from the cancellation of orders, by the non-execution or delay execution for any reason except for the herein reported cases. It does not guarantee the availability of products that are exposed to the e-shop, but undertakes an obligation to timely update of the client concerned about the availability of products, so and in this case is not subject to any further liability.

The company, under any circumstances, including negligence, shall not be responsible for any incidental or consequential damage suffered by the visitor/user of the website ,the e-store, in the newsletter, the choices and the contents of, or any third party by reason that has nothing to do with the operation or not and/or use of the website or inability to provide the service, product or information available from this as well as any unauthorized third party interventions in products, services or information available through this.

Also, the company does not guarantee that the website, the choices and the contents will be provided without interruptions and errors, that errors will be corrected, or that are answers to all the questions asked. Similarly, the company is not bound that the website or any other affiliated websites or servers (servers) through which the content is available for the users/visitors are free of viruses or other harmful software. The cost of any corrections or services is borne by the visitor/user and in no case shall the company.



4.Intellectual property rights

All the content of the e-store, unless expressly specified exceptions (copyright of third parties), including distinctive titles, trademarks, images, graphics, photographs, drawings, etc.(hereinafter referred to as content) are the intellectual property of the company and are protected by applicable national, community and international law. The use of the e-store shall not, under any circumstances licence or right to use them by third parties. The company retains all copyrights regarding the content and the copies that are created on this basis.

Any reproduction, republication, copying, storage, sale, transmission, distribution, publication, performance, loading (download), translation, modification in any way whatsoever, in part or in summary form, without the prior, written and dedicated for this purpose, consent of the beneficiary company. The company reserves the right to proceed in civil, administrative and criminal legal action against any violator of the relevant terms and conditions relating to the use of the aforementioned assets of.

The site includes links to websites maintained by third parties and may use the trade marks without appropriates the relevant intellectual property. Specifically, on the website there are external links to the respective pages of the social networking company Facebook Inc. , Instagram, Youtube). In any case, the company is not affiliated or associated in any way with the companies social media.



5.Limited license

The company under the terms and conditions set forth herein and all applicable laws and regulations, grants to the visitor/user a non-exclusive, non-transferable, personal, limited right to access, use and display this site and its contents.

This license is not a transfer of title to the website and the information and is subject to the following restrictions: (1) The visitor/user must retain all copies of the website and its components, all the επισημειώσεις concerning copyright and other proprietary rights, and (2) can not modify the website and its content in any way or reproduce or to present publicly, or to distribute or otherwise use the website and the information for any public or commercial purpose, unless otherwise permitted herein.



6.The responsibility of the user

The visitor/user of the website has to comply fully with the rules and provisions of Greek, european and international law and the relevant legislation governing telecommunications, on the other hand, to refrain from any illegal use of the content, and the services of the shop.

Further, it must behave politely and discreetly during a visit to and use of the site, acting in accordance with good faith and morality. You are expressly prohibited from adopting unfair practices or other methods, acts or omissions that are contrary to the Code of Conduct for Internet Users, NETIQUETTE. Any damage caused to the Site or the Network in general, resulting from the illegal or improper use of the services to the user belongs to their exclusive sphere of responsibility.

The user is obliged to refrain from any action that limits or prevents a third party from using the website or have as a purpose of loading or erosion, or the alteration or termination of, damage to and malfunction. Further, the user is obliged to refrain from any generally illegal, abusive and unfair energy using the website.

The user is responsible for any loss incurred by the company due to acts or omissions that constitute a breach of the obligations based on applicable law and these terms and conditions, including in the case of engagement of the company in litigation and cases, which would oblige the company to pay fines or damages to third parties due to the infringement of the obligations of the user, subject to the right of the company to move grossed-up by the user.



7.Use of links to third party websites (links)

The online store www.efantasy-crete.gr provides the ability to access third party websites through appropriate links(links). These links are provided solely for the convenience of the visitor/user of the e-store, their use is not mandatory and the fact that they appear in the page of the e-shop does not in any case that the company approves or endorses their content. The websites to which they refer are not under the control of the company and to the respective subject, the web sites of these terms of use and privacy policy. The company us in no case should be considered to agree with or accept the content or the services of the pages to which it refers, or that is associated with them in any other way. Therefore, the company does not bear any responsibility regarding the content and the function of these websites.



8.Cancellation policy-refunds-changes

(A)Cancellation of an order

The consumer may cancel any order which has already submitted through the online store within 24 hours from the time of submission. Cancellation of orders can be made either by telephone via the telephone service line (+30 2810244500), or via e-mail, to the e-mail address heraklion@efantasy.gr .


B)Returns due to delivery error

The consumer has a right to ask for a replacement product or supplement, if that was delivered do not correspond in type and amount with the order or remaineth no some συνομολογημένη property with the fault of the company. The consumer must communicate directly with the company about the mistake. A necessary condition is that the products are in the same condition in which they were received(without losses and with undamaged packaging).The replacement for shipment of product of equivalent quality and price, while a refund is provided solely in case it is not possible. In this case, the costs of returning the goods to the company as well as the costs of refoulement to the consumer shall be borne by the company, provided that the nominee of the company, place and method of return.



C) product Returns, which are defective on delivery (DOA)

THE return of products, which are defective on delivery (DOA) will be accepted within fifteen (15) calendar days of the invoice with a Shipping ticket after consultation with the company. At the same time, the product should not have undergone any form of damage is the fault of the consumer and has all the original documents which accompanied the product (From. Retail, etc.) with full packaging and undamaged. In these cases the following shall apply:

  • The product is received and checked for the determination of the indicated by the consumer defect.

  • Under the condition that you have received and checked it by the company, will be replaced with similar new, or in the event of non-availability of another new product of similar quality and price, otherwise in the event that the consumer does not wish a replacement, will be made a refund of the original purchase to the consumer. The refund is made in the same manner in which it had become the initial payment from the customer to the company.

  • In particular, in the event of a chargeback by a credit card company will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will subsequently every act provided for on the basis of the contract entered into with the consumer without liability of the company anymore. The company then the notification shall not bear any responsibility for when and how to perform the reversal, which is regulated by the cited contract. In the case of payment in cash, if the consumer had chosen the option of "pick up from the store, we will return the money to him, from the physical store of the company, on the road Smyrna number 13. In case of payment by bank transfer or via paypal will be reverse bank transfer from the accounts of the company to the customer. In case of payment by cash on delivery, the consumer will need to contact the company in order to choose a refund either from the company's office or by bank transfer.

  • The shipping costs both for the return of products to the company and for the return to the consumer of the replacement product shall be borne by the company.

  • In the event that the products are returned damaged or incomplete, the company has the right to claim compensation from the consumer, the amount of which will be determined by the condition of the product, and shall unilaterally and without any other any total or partial set-off of his claim to the consumer.

(D)Return of non-defective products – Right αναιτιολόγητης of withdrawal by the customer

The consumer according to the law. 2251/1994 on consumer protection has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the contract the provision of services (when it is in such contract), or by delivery (in the case of products) and even when it's a lot of products in the same order from the tradition and for the last while when there is an obligation to deliver products at regular intervals from the tradition of the first. The withdrawal is subject to the following conditions:

  • This withdrawal is unjustified and without any charge if the product has been delivered, the consumer is obliged to return the product in exactly the same condition received, with all accessories, in the forms attached to it and its packaging in perfect condition. The return type is accepted only if the first buyer has paid any amount incurred by the company for the sending of the item in him, and shipping costs for the return of its kind.

  • The statement of withdrawal shall be exercised in writing or electronically, to the e-mail address heraklion@efantasy.en and the company is required to send a confirmation of the receipt of a statement of withdrawal as soon as this come to this.

  • Following the declaration of withdrawal, the company is obliged to pay the price that received it within 14 days from the delivery of the product.

  • Not be refunded the shipping cost of delivery if the customer had chosen a delivery method other than the cheapest standard delivery offered by the company.

  • In particular, in the event of a chargeback by a credit card company will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will subsequently every act provided for on the basis of the contract entered into with the consumer without liability of the company anymore. The company then the notification shall not bear any responsibility for when and how to perform the reversal, which is regulated by the cited contract. In the case of payment in cash, if the consumer had chosen the option of "pick up from the store, we will return the money to him, from the physical store of the company, which is established inthe Heraklion, Crete, on the road Smyrna, ar. 13. In case of payment by bank transfer will be carried out reverse bank transfer from the accounts of the company to the customer. In case of payment by cash on delivery, the consumer will need to contact the company in order to choose a refund either from the company's office or by bank transfer

  • The consumer is liable to compensate the company if he did use other than that which is necessary to establish the nature, characteristics and functioning of the goods, in the period until the declaration of withdrawal. The establish the nature, characteristics and functioning of the goods will need to be done on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products, and be used in any way good. The company is prepared to notify the client for any question about the products, providing additional information material by electronic or any other way. In the case of opening the packaging and/or use of the goods, the value automatically decreases as the product is marked as used and the customer must reimburse the company for the reduction in the value of the product. The reduction in the value of opening the package and consequences of the classification of the product as used shall be examined case-by-case and is determined by the company. The company is entitled to agree with the client the compensation of even with a mutual set-off.

  • In the event that the products are returned damaged or incomplete, the company has the right to claim compensation from the customer, the amount of which will be determined by the condition of the goods and to undertake unilaterally and without any other any total or partial offsetting of the claim vis-à-vis the customer.

  • The right of withdrawal does not apply to special orders for products supplied to the company in accordance with the specifications of the consumer or clearly personalized, after pre-order a copy of the latter. (article 3l), para. c, n. 2251/1994).


(E) Changes Of Products

The consumer has a right to change the product with different products of the e-shop of equal value within 15 days of receipt, or by points redemption(store credits) to the e-shop of equal value. The consumer is obliged to return the product exactly in the condition received, with all accessories, in the forms attached to it and its packaging in perfect condition. The company reserves the right to refuse the product change if the consumer does not comply with the above obligations.

The costs of returning the product shall be borne solely by the consumer. In case of choosing products of greater value than the value of the initial order, the consumer is obliged to reimburse the difference in costs to the company. In the case of a product selection of a smaller value than the value of the initial order placed by the consumer, the company attaches the cost difference in the form of points redemption(store credits) to the e-store.

For the exercise of the right to change the consumer must contact the company via the telephone service line (+30 2810244500), or via e-mail, to the e-mail address heraklion@efantasy.gr .



(F) Special Pre-Orders

The consumer may cancel any special preorder , which has already submitted through the online store within 24 hours from the time of submission. The cancellation προπαραγγελιών can be carried out either by telephone, using the telephone service line (+30 2810244500), or via e-mail, to the e-mail address heraklion@efantasy.gr .

After expiry of the above προπαραγγελιών the company will not accept any cancellation of backorder and is not obliged to refund. In particular, the company reserves the right to retain any advance payment, if any, paid by the consumer, regardless of the refusal of receipt of the goods on his behalf.



9. Ways to order

(A) membership Account

The visitor of the website, if it has a legal capacity, has the ability to order the available-for-sale-distance products presented on the website in accordance with these terms and the ordering process. For the use of the option of submitting an order to purchase products needed by a visitor or to provide the information during checkout as a guest or enroll in the www.efantasy-crete.gr as a user, or to connect as a user through the personal account Facebook of. The user during registration will be asked to designate two codes which are used to identify: the login (username) and Personal Security Code (Password), which every time it registers provide the user with access safely to his personal account. In addition, both the visitor and the user will need to agree to: (a) provide true, accurate, current and complete information about the data requested in applications for access to the contents of, and (b) in the case of creating a user account maintains and updates carefully the registration data to keep it true, accurate, valid, up-to-date and complete. For the conclusion of the contract and the execution of the requested information to the individual sites are necessary, and if the consumer refuses to put at the disposal of the www.efantasy-crete.gr or the information they provide is not accurate, the contract is not valid and will not be the e-shop to execute the order of the user.


The members/users remain solely responsible for all acts carried out under the personal password, user name, and, more generally, the account (user account). The members/users agree to immediately notify the people in charge of the shop for any unauthorized use of their account and any action or/and possible security breach. Also, members/users are solely responsible for the careful use of their account and the formal exit from your account at the end of each session (logout). The company is not responsible for any damage or injury resulting from the inability or failure of states to respect and follow this clause.


(B)Conditions of order

The visitor/user of the e-store has the ability to enter into a valid order if it is legally competent according to the Greek Civil Code. However, the company is not in a position to check always with the security of the personal information of customers in more orders and for this reason it can not be held responsible for cases of lack of legal capacity.

All contracts for the purchase of products via the online store, shall be governed by Greek Law, as amended by the European Directives relating to electronic commerce, and distance contracts with consumers.

The placement of an order implies:

  • the completion of the relevant form by providing the necessary data for the conclusion of the contract of sale as a guest or as a user

  • the unconditional acceptance of the terms of the contract of sale, in respect to the sold item, the quantity, the price including taxes and other expenses, the way of processing the transaction, the time and place of delivery of the provider

  • the unconditional acceptance of these terms of use and privacy policy.



In particular, the ordering process works as follows: the consumer finds the products that interest through the search engine of the e-store or from the various thematic and προϊόντικές pages and selects the link ADD TO shopping CART there is in every product which is provided with the ability to add products they are interested in electronic “shopping cart”. After you have completed adding the desired products to the cart via the link VIEW BASKET can be switched to the digital shopping cart ,which provided a summary of completion of the order, which includes all of the products that has been placed in the electronic shopping cart, the cost and the shipping cost to them. If it wishes to make to order the selected products you will need to choose one of the methods of entry: CONNECTION to connect with the user account, LOGIN VIA FACEBOOK to be connected to the personal account Facebook or CONTINUE AS GUEST to proceed to the checkout without logging in by filling in the details. Then the consumer will be asked to choose the shipping address of the products, the shipping method and payment method, wishes and if you wish your version retail receipt or invoice for the transaction. Then if you select the link FOLLOW the user switches to the preview page of the order which shall be provided with a summary of completion of the order, which includes all of the products that has been placed in the electronic shopping cart, the cost and any cost of sending them . The consumer with the option of the association of COMPLETE ORDER, submit the order in final form and in accordance with the terms agreed as they appear in the preview, and the company shall inform the successful submission of the order.



The submission of order email is sent to the email address that has been provided by the visitor/user with proof of the transaction as well as information about the progress of his order.



The submission of a purchase order to purchase products from its visitors/users recommends declaration of will of conclusion of a contract of sale as this is regulated by the relevant legislation, and not a mere expression of interest. The contract is drawn up in the Greek language.



With the submission of a purchase order product, the user accepts that as long as all or part of the products ordered are available and as long as, at the absolute discretion of the company, is deemed suitable and trustworthy for conclusion of a contract of sale, then, without further notice except for the confirmation of the order, all or part of the products ordered will be sent within a reasonable period of time. The company reserves the right to modify the items or quantity of the product which is available on the internet.



You are expressly prohibited from placing an order to purchase products from a third party making use of the personal password, name, and generally use the account (user account) of another member /user, even if the other member/user of which use has been made of the personal password, name, and generally use the account (user account), gave the explicit consent on or before the use.

In any case, the person liable for payment and complete payment of the cost of goods sold product will be the member/user of which use has been made of the personal password, name, and generally use the account (user account) in order to submit a purchase order product. The same applies in the case where use has been made of the personal password, name, and generally use the account (user account) a member/user of employees, agents, assistants or any kind of staff or third parties in order to submit a purchase order product.



C)Prices


The prices listed on the website are in euros and include Vat.E.Oh, and all relevant taxes. Prices are subject to change without notice.

The company is making effort to be accurate, the prices displayed in the online store but can not guarantee the complete absence of error. In case there is incorrect price on a product, you will be granted to the consumer to decide whether to buy the product on the actual price or cancel the order.



10. Payment Methods



Transactions are carried out always in Euros The payment of the orders can be done with:

  • Cash on delivery (authorized employee transport company) by paying upon delivery of your order.

  • With a prepayment via paypal or credit card.

  • Cash, via receipt from one of the stores or branches of the company.

  • Bank account deposit



The available bank accounts are the following:


Eurobank

Account number: 0026.0276.26.0201349832

IBAN: GR1002602760000260201349832

SWIFT CODE (BIC): ERBKGRAA

Beneficiary name (Beneficiary's Name): ΤΑΜΠΑΚΑΚΗΣ MICHAEL - ΛΙΑΠΑΤΗΣ ΘΟΔΩΡΗΣ THE.E


ALPHA BANK


IBAN: GR3201407390739002002002563

SWIFT CODE (BIC): CRBAGRAA

Beneficiary name (Beneficiary's Name): ΤΑΜΠΑΚΑΚΗΣ MICHAEL - ΛΙΑΠΑΤΗΣ ΘΟΔΩΡΗΣ THE.E


11.Transaction security

The codes used for the recognition of the user's two: the login (username) and Personal Security Code (Password), which every time it registers provide the user with access with complete security of personal data. The user has the possibility to change your Personal Security Code (password) as often as desired. The only one who has access to the information of the same user using the above code and as to the present is analyzed in detail are solely responsible for maintaining the secrecy and privacy from third parties. In case of loss or leakage of the user must immediately notify the company, or the online store www.efantasy-crete.gr is not responsible for the use of the password by an unauthorized person. It is recommended, for security reasons, change the password at regular intervals, and the avoidance of the use of the same codes and easily detectable (e.g. date of birth).

The company uses the online store the SSL protocol for secure on-line commercial transactions. In this way, all personal information of visitor/user, including credit card number, name, and address, is encrypted so that it cannot be read or changed during the transfer of the Internet. The SSL protocol (Secure Sockets Layer) is an international standard for Online certification sites (web sites), when they are used by web users, for the encryption of data between internet users and web servers (web servers). An encrypted SSL communication requires all information sent between a client and a server (server) is encrypted by the sending software and decrypted by the receiving software, protecting personal information during transmission. In addition, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed during transfer.

This website www.efantasy-crete.gr features certification SSL R3 which is a freely accessible, automated certification authority.



12.Reward points

Our online store has adopted a method to reward registered users through a system of collecting and redeeming points.

With every purchase, the user shall ensure a number of points which can be redeemed in the form of gift vouchers for exclusive use in stores of the company. The points offered for each product market are listed in the information page of a particular product, while users can login to their account to monitor the total amount of points they have accumulated, or to choose redemption. The proportion of award of points and the amount of the gift certificate that they ensure it is imprinted on a special table which is made available at the page of the shop for each user.

The company reserves the right to make any time, to change the terms of redemption of points, i.e. the points offered for each product, the proportion of award points and gift cards , as well as the entire system of reward, without being obliged to inform previously users. The company has no responsibility for any damage that the user of the change to the terms of the reward system.



13.Shipping methods



The online store provides the consumer with different ways of dispatch of the order. The corresponding shipping cost of the order shall be communicated to the consumer in the choice of the way of this mission.

The delivery of the products, after confirmation of availability is immediate and can be done in the following ways:

Sending the order through a partner transport company or COURIER delivery service.

Receipt of the order from the main branch of the company (the Municipality of Heraklion, on the road Smyrna, ar. 13).



14. Organisation Of Tournaments.

The company organizes in specially designated areas of the store in the tournament table of toys which it sells. The terms of participation and the hours and dates of the tournament are posted on the page of the e-store.

The company reserves the right to make at any time in changing the terms of participation and working hours and the dates of the tournament and cancellation of or in connection with indefinite postponement them, without being obliged to inform previously the users.The company may change the non-cash επάθλα that may be offered for participation or victory in the tournament. The company also reserves the right to suspend or cancellation of the ongoing tournaments which are held at regular intervals for a period of time, due to a lack of equity without being obliged to refund of any fee paid by the participants.

In the event of cancellation of a tournament, the company will return to the consumer the amount paid by you for the participation. In the event of non-participation of the consumer in the tournament, which is either held on the originally scheduled date and time, or in different upon redefinition of the year celebration, the company will return to the consumer the amount of its participation in the form of points redemption(store credits) to the e-store. The company assumes no further responsibility for any damage that the user of the change to the terms, postponement or cancellation of the tournament.

The consumer who declares participation in the tournament commits to comply with the terms of their conduct, as they are found in the page of the e-store and any changes to them. In parallel, must comply with the necessary health measures, and to behave in the rest of the participants, and the clerical staff of the company. The company reserves the right to elimination of any participant of the tournament if it finds a breach on the part of the above-mentioned commitments, and not be obliged in any case to return the money.



15.Service Bulletin (newsletter)



The company provides users of the website of the possibility of registration to the newsletter service mission(newsletter) by sending email messages to the email address or the phone, on the products that the company has in the market and for any other offers, if they indicate that they wish to take advantage of this service. The mission, newsletter by the company is fully compliant with the regulations for sending mail. A more detailed report in terms of the operation of the service bulletin is included in the Privacy Policy.



The company is not responsible for any non-delivery or delay of informative emails. For the boost operation of the service, the user is advised to include the shipping address newsletter@efantasy.gr the safe list of e-mail as well as to check at regular intervals the corresponding spam folder.

There will be no unauthorized use of this service. The user can in any case and at any time request the discontinuation of advertising messages by contacting the company or via e-mail (heraklion@efantasy.gr) or through a telephone service line (+30 2810244500).



16.Applicable law


This constitutes the entire agreement between the company and the visitor/user of the e-store and not only binds them. No modification of these conditions will be taken into account and be a part of this agreement, unless expressed in writing and incorporated in it.

For any dispute arising from the use of the services or for any other reason between the user and the company, the applicable law is the law and the courts of Heraklion, Crete.

Authentic text of these terms of use, and regulation of operation is the original text in Greek language.

For any information, query and submission of a complaint, kindly use the option "Communication".