Privacy Policy
PRIVACY POLICY
The Limited Liability Company under the name of Tabakakis Michalis - Liapatis Thodoris OE with the distinctive title "eFantasy-crete", which is located in Heraklion, Crete, at 13 Smyrnis Street, telephone +30 2810 244500, e-mail address heraklion@efantasy.gr, the main and beneficiary of the e-shop selling wholesale and retail of new and used toys and books www.efantasy-crete.gr , is concerned about privacy issues and has as its priority the protection of your personal data. For this reason, we make every effort, when collecting and processing the personal data you provide us, to ensure the highest possible level of security.
The
management and protection of personal data of its customers/suppliers
of this site is subject to the terms of this privacy policy and in
accordance with national, community and international law on the
protection of individuals from the processing of personal data, as
applicable.
Any future legislation will be the subject of this privacy policy. In any case, the company reserves the right to change the terms of protection of personal data so as to conform with the applicable legal framework
.
Therefore, the present terms of protection of personal data are subject to revision and updating at any time. For this reason, we recommend you to check regularly these terms for any changes, as continued use of the site implies your acceptance of all of the possible modifications
With the use of the website www.efantasy-crete.gr and provide your personal data to us and with your explicit consent when registering as a user, you declare that you have fully briefed and clear about the terms and conditions contained in this, that you take knowledge of legal rights and you provide your consent for the processing of the company personal data relating to you.
1.What is personal data?
The term "personal data" means any information that may identify you directly (e.x. your name) or indirectly (e.x. your phone number). This means that personal data includes, inter alia, data such as address, e - mail address, user names, personal preferences and shopping habits.
The person(a natural person) that refer to the data is called data subject.
2.What is the treatment of data?
Data processing is any operation or series of operations carried out with or without the use of automated instruments on personal data or on sets of personal data, such as collection, registration, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, transfer to third parties, spread, correlation, combination, restriction, erasure, and destruction of personal data.
Any natural or legal person, public or private sector that maintains and processes personal data called a controller.
Any natural or legal person, public or private sector which has been entrusted with the processing of data on behalf of controller is called a processor.
3.Which of your data we process;
Website www.efantasy-creib.gr has been designed so that you are able to visit it without to provide mandatory personal data as long as you don't want to. The company "eFantasy", as responsible for processing, collects the personal information of visitors/users of the website, only when they voluntarily provide them for the herein-mentioned processing purposes.
Our company collects four types of information about customers/suppliers:
Information that the visitor gives us when registering as a user, and the creation of the personal account.
Data that the user provides for the registration to the service bulletin (newsletters) of the company.
Data that the user provides for the training of your agreements with us.
Data that the user provides through the acceptance of cookies.
The personal information may be collected are the following:
Name
Residential address(city, district, street, number)
Zip code
Email address
Credit/debit card
Contact phone
Shipping information-delivery order
Billing information
IP address
4.What is the policy for cookies, which we follow?
The website uses cookies to help us improve the services we offer you and to provide you with certain features you may find useful.
Cookies are small text files stored on the hard disk of each visitor/user and do not receive knowledge of any document or file from his computer. Used to facilitate the visitor/ user to specific services or/and pages of the website , for statistical purposes and in order to determine the areas which are useful or popular. These data may also include the type of browser (browser) used by the visitor/user, the type of computer, operating system, internet service providers and other such information. In addition, the information system of this site automatically collects information about the locations visited by the visitor/user, and about links to websites of third parties which may if he chooses through the use of the website.
This website uses 3 different categories of cookies:
4.1.Strictly Required Cookies
These cookies are required for the website to run and cannot be switched off. Such cookie are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but our site may not work then.
4.2.Analytics and Statistics
These cookies allow us to measure visitors traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.
4.3.Marketing and Retargeting
These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.
Our website may display content from external providers, such as.x. YouTube, Facebook, Instagram, Youtube. To view third-party content, you must first accept the terms and conditions that define it themselves. These include the policy for cookies, which is outside of our control. But if you don't view the specific content, I placed third-party cookies on your device
In the case that you do not want the collection of information by cookies, you have the option through settings of the browser on the internet that you use to select the delete existing cookies,the acceptance or rejection of each specific cookie , or the automatic rejection of all future cookies on your computer with the inevitable, however, making it more difficult or even impossible, or use certain functions of this website. In any case, we do not use cookies other than those for which you provide your consent.
For further information on cookies and the individual applications you can visit the website www.allaboutcookies.org
5.How it works the service bulletin(newsletter);
The company provides to the users/visitors of the e-shop for the possibility of sending newsletter(newsletter) in their email address if they indicate that they wish to take advantage of this service. The mission, newsletter by the company is fully compliant with the regulations for sending mail. There will be no unauthorized use of this service.
The company makes use of the service Retargeting for the management of the newsletter of the. When you register as a user, you have the option of recording in the newsletter. If you choose will be sent to you relevant message in your email address in order to provide us with explicit your energy your consent for the periodic sending of a newsletter. Our company has conventional ensure the security of your data through the relevant agreement with the company Retargeting Biz SRLως enforceable to the processing of (https://retargeting.biz/en/data-protection-good-practices ).The user of the service can, in any case and at any time request the discontinuation of advertising message, after each message is included and the option of revocation of consent. For any problem occur, you can contact the company either by email (heraklion@efantasy.gr) or through a telephone service line (+30 2810244500)
For what purpose do we process your data?
We collect and process your personal data exclusively for the following purposes:
The initiation, maintenance, and execution of between our business relations. The data that our grant will be used for the proper drafting and execution of service contracts and associated actions (send proof, identification of client when it is necessary, management of payments, etc.).
The promotion and advertisement of our products. We may ask for your consent to use your data to send you targeted material or general advertising messages and promotional material about new products or special promotions of our online shop (by mail, email, facsimile, SMS text message, etc.).
The statistical survey. The personal data which you provide your consent to assist us to monitor the traffic of our store, the shopping habits of our customers and the needs for the supply of products.
The mandatory compliance with current legislation. Our company processes personal data that you provide to us, in order to align with the requirements of the current legislation(adoption of evidence, authority, accountability, data retention for a minimum duration, etc.).
7.What is the lawful basis for processing the data?
The collection and processing of the data is done for the support and monitoring of the business relationships with the company, the preparation and execution of agreements with us and the best service to you and has as its legal basis of your prior express consent regarding the type of data and the purposes of the processing, within the framework of the applicable legislation.
8.Who the recipients of your data?
Recipients of the data is: (A) The company name of "eFantasy", and the absolutely necessary personnel of the company, which is committed to confidentiality, (B) the partner with us companies, which process the data as data processors on our behalf and in accordance with our instructions, (C) the public or judicial authorities or independent authorities, if it arises from a provision of the law or a court order or judicial decision/order.
9.How do we ensure that the processors respect your data?
Processors have agreed and committed contractual with our company:
To maintain secrecy.
To not share data with third parties without the permission of the company.
To take appropriate security measures.
To comply with the legislative framework for the protection of personal data.
Not to engage in treatment beyond that allowed by the company in accordance with the purposes of processing.
10.For how long data is retained, please?
The personal data relating to customers and suppliers in our online store are collected and kept for the strictly necessary time required for the above processing purposes and then deleted.
The duration of the processing of the data is determined from the obligation imposed by the applicable legislative framework. In any case, our company shall preserve for at least as long as the contract and for as long as may arise, legal claims arising from this. It's still possible the extension of the duration of data retention for reasons of proof before the courts on the fulfilment of the contractual obligations of the company or for reasons of compliance with the recommendations of public or independent authorities.
11.Is your data safe?
Our company is committed to safeguard your personal data. For the protection of personal data of visitors/users of our site, we use secure connection (https://) via SSL technology (Secure Socket Layer). The company uses the online store the SSL protocol for secure on-line commercial transactions. In this way, all personal information of visitor/user, including credit card number, name, and address, is encrypted so that it cannot be read or changed during the transfer of the Internet. The SSL protocol (Secure Sockets Layer) is an international standard on the Internet for the certification of websites when they are used by web users, for the encryption of data between internet users and web servers (web servers). An encrypted SSL communication requires all information sent between a client and a server (server) is encrypted by the sending software and decrypted by the receiving software, protecting personal information during transmission. In addition, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed during transfer.
We use also all the necessary measures to data security to prevent the risk of loss, misuse, unauthorized access and disclosure of their personal information. Review and modify the security measures whenever necessary.
This website, www.efantasy-crete.gr features certification SSL R3 which is a freely accessible, automated certification authority of the Internet Security Research Group (ISRG).
The processing of data of data of visitors/users in any way is permitted only in authorised by us persons, employees and partners solely for them in the present-stated purposes. Our employees are made to the company's commitment of confidentiality while, as above stated, the company has ensured that the processors on its behalf comply with the conditions and provide adequate assurances for the protection of personal data of visitors/users.
Our company will not sell or otherwise transmit or disclose your personal information to third parties that are not related to the same, without your consent, with the exception of the application of relevant legal and dictations to the competent authorities.
The personal data of our customers are protected under REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
12.What are the legal rights of you?
With regard to the protection of personal data concerning you, you have the following rights:
Right of access: You can request information about the personal data that we hold about you, as categories of personal data that we have in the possession or control of us, for what purpose they are used, from which they were collected, if not from you directly, and who have been notified, as appropriate. Can you receive from us, without charge, a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for each further copy which might ask us.
Right to rectification: In the event that you find that your data is inaccurate or incomplete, you may ask us to correct or supplement it .
Right to Erasure: You may ask us to delete your data if it is not necessary anymore for the purposes for which it was collected. In addition, you have the right to request the deletion of your personal data in case of withdrawal of your consent to processing, where there is no other legal basis for this.
Right to restriction of processing: You can request the restriction of the processing of your data where the accuracy of data is contested, is illegal, or for other reasons. If a view object, we will stop the processing of your data, provided there are no legitimate reasons for further processing. The processing of your data for advertising purposes does not constitute a legitimate reason.
Right to portability: You can ask us to receive the data concerning you in a structured, commonly used and readable by machines format or transfer them to another controller.
Right of objection: You may object to the processing of your data or withdraw your consent. In this case, we will immediately stop processing your data, provided there are no legitimate or compelling reasons that prevail over the right of you.
Right of complaint: you Have the right, if you think violated your rights regarding the protection of your personal data, to lodge a complaint with the Authority for the Protection of Personal Data, which is based in Athens (Kifissias 1-3, T.K. 115 23) and on the phone 2106475600 and fax 2106475628 or in the e-mail address complaints@dpa.gr
13.How you can exercise your rights;
To exercise your rights you can send us an email, describing the right of where you want to practice or to the company email address heraklion@efantasy.gr with title-request "EXERCISING of the RIGHT of ACCESS/CORRECTION/DELETE/LIMITED/ΕΝΑΝΤΙΩΣΗΣ" outlining your request. Then we will look into it and will respond as soon as possible.
Respond to your requests free of charge, within one (1) month of receiving them. If, however, your request is complex or there are a large number of requests it may receive an extension of the other two (2) months where it is deemed absolutely necessary and with prior notification to you. If your requests are manifestly unfounded or excessive, in particular because of their repetitive character, the company reserves the right not to respond to them.